Refund / Return Policy

Last updated: October 2026 · OTP Hub PK (otppak.com)

OTP Hub PK sells digital services only (OTP numbers, email OTPs, virtual numbers, accounts, software licenses, etc.). There is no physical product to return. This policy explains when refunds or balance credits are available.

1. General Rule

Once a digital service has been successfully delivered (number assigned, OTP received, account credentials shown, or license activated), the purchase is generally non-refundable, because the digital resource has already been consumed.

2. When You May Receive a Refund or Credit
  • OTP / Number not delivered: If a number is purchased but no OTP is received within the waiting window shown on the order page, and the system marks the order as failed or cancelled, the deducted amount is automatically or manually returned to your account balance.
  • Technical failure on our side: If our system fails to assign a number or deliver credentials due to an error on our platform, we will credit the amount back to your balance.
  • Duplicate charge / clear payment error: If you were charged twice for the same successful deposit and can prove it, we will correct the balance after verification.
  • Service cancelled before delivery: If you cancel an order before the number/credentials are issued (where cancellation is offered), unused balance is restored according to the product rules.
3. When Refunds Are Not Available
  • OTP was successfully received and displayed in your account.
  • Account credentials or tool license were delivered and viewed.
  • You entered a wrong service/country or changed your mind after successful delivery.
  • Third-party platform (WhatsApp, Facebook, Instagram, etc.) rejected the number or account for their own reasons (ban, risk check, already used elsewhere) after we delivered a working resource.
  • Product description clearly stated limited lifetime or “buy at your own risk” (e.g. short-lived social accounts).
  • Fraudulent deposit proofs or chargeback attempts.
4. How Refunds Are Issued
  • In most cases refunds are issued as account balance credit (not cash back to bank/EasyPaisa/JazzCash), so you can reuse the balance for other services.
  • Cash refund to original payment method is considered only in exceptional cases after manual review and may take additional processing time.
  • Refund requests should be made within a reasonable time (preferably within 24–48 hours of the issue) via our support channel with order ID / rental ID and screenshots.
5. Deposit Reversals

Verified deposits that have been credited to your balance are generally final. We do not reverse deposits back to EasyPaisa/JazzCash/bank except in cases of proven double payment or clear error on our side.

6. How to Request Support

Contact us with:

  • Your username
  • Order / rental / deposit ID
  • Clear description of the problem and screenshots

Support channels:

7. Policy Updates

We may update this Refund Policy from time to time. The version on this page is the current one.